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FAQs

My order

Can I track my order?

We will send you an email to confirm that your order has been dispatched. This will contain a tracking number to allow you to track your delivery directly with the courier. Please note it can take up to 24 hours for the courier website to update with your delivery details.

If you are not able to track your order, please contact our Customer Service Team.

How long does delivery take?

Orders received before 12.00 noon Mon-Fri are usually despatched on the same day.

Generally you should receive your order within 2-3 days to Mainland UK.

During busy periods such as Sale time, Valentines, Mothers Day, Fathers Day and Christmas, please allow an additional 1-2 days for despatch.

I am missing an item from my order

Sometimes your items may be packed in seperate parcels and delivered at different times due to the large range of products we provide.

Please check the items listed on your despatch note.

If you are missing an item listed on the despatch note, please contact our Customer Service Team.

I have received the wrong item

Please accept our apologies for any inconvenience this may have caused.

Please contact our Customer Services Team who will investigate and advise of resolution.

For more information, please see Returns.

Can I cancel my order?

Unfortunately due to the speed of shipment we are unable to cancel orders after they have been placed. See Returns for information on how to request an exchange or refund.

Can I amend my order?

Unfortunately due to the speed of shipment we are unable to amend orders after they have been placed.

When will I be charged?

Payment is charged at the time your order is placed, after security checks from your bank issuer and SAVVY GENTLEMAN have been authorised.

I haven’t received my confirmation email

You should receive an order confirmation email within 30 minutes of placing your order.

If you do not receive this email it may have been caught by your SPAM filter, or there might have been a typing mistake when you entered the email address.

If a confirmation email has not been received within 24 hours, please contact our Customer Services Team.

Faux Leather Colour Disclaimer

Every effort is made to ensure the colour and texture of the product images displayed on our website are as close as possible to the colour and texture of the product you will receive.

All of our products are handmade from quality faux leather therefore slight variations in the colour and texture.

Please also be aware that every mobile, tablet, laptop and pc screen has individual colour, brightness and contrast settings therefore the actual colour of the product may vary slightly from your monitor/screen.

Delivery & Shipping

How will you deliver my order?

We use courier services to deliver the majority of our customer parcels.

Unfortunately, we cannot ship to B.F.P.O or A.P.O addresses.

How much does delivery cost?

Delivery in the UK is free of charge.

How long does delivery take?

Generally you should receive your order next working day if you order by 1pm. (Mainland UK)

During busy periods such as Sale time, Valentines, Mothers Day, Fathers Day and Christmas, please allow an additional 1-2 working days for despatch.

Can I track my order?

You can track your order by viewing your order summary in My Account

We will send you an email to confirm that your order has been despatched. This will contain a tracking number to allow you to track your delivery directly with the courier.

If you are not able to track your order, please contact our Customer Services Team.

Can I specify a day for delivery?

Unfortunately we cannot specify an exact delivery date.

However, we do advise that you contact our Customer Services Team if your order is urgent, so we can speed up the process wherever possible.

Do you deliver to Europe?

Yes, shipping charges apply.

How long will my order take to be delivered?

Depending on the day and time your order is placed. Delivery on most products will be attempted within 3-5 working days.

Warranties & Repairs

I have received a faulty item

We apologise for any inconvenience this may have caused. Please refer to our Returns procedure for how to return your faulty product to us.

Payment & Security

What payment methods can I use?

We currently accept all major credit and debit cards.

If you wish to pay using another method, please email or call our Customer Services Team who will be happy to assist.

Is my personal information kept private?

Yes.

We consider the information you choose to share with us personal and confidential. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998.

For further information, please check our Privacy Policy.

Is it safe to use my credit card online?

Yes, shopping with SAVVY GENTLEMAN online is completely safe and secure. We use Starfield Technologies Inc. Standard SSL encryption certificate that ensures the information sent between your computer and our server is kept private. This means your credit card number is scrambled during the transaction process and, unlike in a traditional store, no human ever comes into contact with your credit card number during the approval process.

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